Privacy Policy

Thirdbridge is dedicated to the protection of your personal information.

We acknowledge and appreciate the trust you place in us and are committed to safeguarding the privacy and security of data collected from visitors to our website, all in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws and regulations related to the protection of personal information (collectively referred to as the "Act"). This includes information related to identity, health, social or family status, employment, financial information, education, and training of individuals (hereinafter referred to as "Personal Information").

Personal Information Collected

When you browse our website, the Company may collect certain personal information about you. Generally, we only collect such personal information when you provide it to us directly and on a voluntary basis. We also collect it, as the case may be, through emails received by our customer service, completed online forms via our website, and through cookies, as described below.

For the purposes herein, the term "personal information" refers to any information about an identifiable individual or information that can identify an individual, as defined from time to time in the relevant privacy legislation. This personal information may include:

Your name and address;
Your phone number, mailing address, email address, or other personal contact details;
Banking information, credit card numbers, or other billing-related information;
Personal data provided by you as a customer;
Details of your visits to our website or other information collected through cookies and other tracking technologies;
Technical data, such as the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using;
Recruitment-related information, including, but not limited to, resumes, education information, and previous work experiences;
Information you may provide us during the registration and participation in workshops, seminars, conferences, meetings, or other events;
Marketing-related information and communication preferences; and
Any other personal data about you that you may provide.

Use of Personal Information

Thirdbridge collects, uses, and discloses personal information about its clients and suppliers in the provision of its services. We collect, use, and disclose your personal information for the following purposes:

Establishing and maintaining relationships with our clients, suppliers, and other partners;
Providing professional advice and services, fulfilling our professional obligations, and avoiding conflicts of interest;
Sharing personal information with third parties and receiving personal information from them to provide professional services;
Assessing the opportunity for the Company to establish business relationships with potential clients or suppliers, including assessing their solvency;
Issuing invoices, monitoring billing, collecting amounts owed to us, and, if necessary, pursuing legal remedies related to such collection;
Establishing or maintaining an employment or contractual relationship, or terminating it;
Analyzing the needs and preferences of our clients, suppliers, and third parties and communicating with them in this regard, including through surveys or evaluations;
Developing, improving, marketing, selling, or providing Company services;
Distributing newsletters and other informative communications, information related to workshops, seminars, conferences, meetings, or other events;
Collecting, using, and disclosing your personal information as permitted by legal or regulatory requirements and to comply with these requirements; and
Collecting, using, and disclosing your personal information for any other purposes to which you consent.

Our employees who need to access personal information, as part of their duties and under the circumstances, also have access to personal information that is necessary for this purpose. This includes, in particular, customer service and sales support employees, human resources department employees, accounting or finance employees who need access to employment information.

Consent

Giving Consent

If we ask you to provide us with your personal information for any reason, such as for marketing purposes, we will directly ask for your explicit consent and provide you with the opportunity to refuse.

Withdrawing Consent

We offer you the option to unsubscribe or withdraw your consent for future communications regarding any marketing communication sent to you. If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us.

Disclosure

We will not disclose, exchange, or sell your personal information to anyone unless you have expressly authorized us to do so or we are required to do so by law or by a court order.

Security Measures

Except as authorized or required by applicable laws, we only retain your personal information for the time necessary to achieve the purposes for which we collected it, including for legal, accounting, or notice requirements to appropriate government agencies.

When the intended use is complete, your personal information is destroyed, deleted, or anonymized, unless the law requires us to keep it. Anonymized information no longer allows us to identify you.

We also implement rigorous security mechanisms to protect your personal information from loss or theft and from unauthorized access, disclosure, copying, use, or modification, including locked file cabinets and secure servers.

Subcontractors with access to personal information under our control are informed of this policy and other applicable policies and processes to ensure the security and protection of personal information. All subcontractors must agree to comply with policies, processes, and laws before starting their mandate with us.

Links provided by third parties

You may be redirected from our website by clicking on certain links on our site. If you visit third-party websites from such a link, we recommend carefully reading their privacy policies before submitting personal data to them. The Company assumes no responsibility for the privacy practices exercised by these other sites and recommends reading their privacy policies carefully.

Security

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that they are not lost, diverted, accessed, disclosed, altered, or improperly destroyed.

The company ensures that the personal information it collects is as accurate, complete, and up-to-date as necessary for the purposes for which it is used. You have the right to request access to the personal information we have collected about you and request corrections if necessary. You can make such a request or any questions or complaints regarding this policy or the Company's practices regarding the protection of personal information to our Data Protection Officer.

Cookies are small data files transmitted to your computer's hard drive by a website. They record your preferences so that your subsequent visits to the website are more efficient. Cookies help us identify you and may be necessary to provide you with the products and services you request. Cookies can record various information, including the number of times you visit the website, your purchase history, your registration information, and the number of visits to a page or other element of the website. The use of cookies is common on most major websites to improve customer service. We may use cookies to understand your preferences and track your activities on the website www.thirdbridge.ca.

Most browsers are designed to accept cookies but can easily be modified to block them; your browser's help files contain information on blocking cookies, detecting cookies sent to you, and disabling them. However, if you choose not to accept cookies from our website, you may not be able to take advantage of all their features.

Use of Third-Party Services

In the context of carrying out its services, the Company is sometimes required to use third-party services to collect certain personal information. Here is a non-exhaustive list of the main providers we use:

HubSpot: This service collects various information related to site usage, provided that the associated cookies are accepted. Additionally, newsletter subscriptions and contact requests are recorded in this system.
Google Analytics: This service collects various information related to site performance as well as several statistics on user behavior, provided that the associated cookies are accepted.

Updating our Privacy Policy

We reserve the right to modify or supplement this privacy policy at any time. Therefore, we invite you to consult it periodically. Changes and clarifications will take effect immediately after being published on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances we disclose it, if necessary.

If you wish to correct, modify, or delete any personal information we have about you or access it, file a complaint, or simply have more information, contact our Data Protection Officer at jerome@t-b.ca.